Job Description

• Review the Daily Revenue Summary by matching the sales against the systems reading and ensure cash is deposited at the Cash Office
• Reconciliation of tokens/tickets and re-order as required. Keep the team informed of any changes in tariff and complimentary vouchers for specific events. Keep track of overages/shortages
• Establish process for seamless and efficient operations
• Assist with interview and selection of parking cashier staff
• Review and approve the cashier duty roster to optimize cost while meeting operations requirements
• Organize and monitor staffing schedules and rotations. Monitor cashiers' attendance, overtime & annual leaves/leave return. Request for contractual staff, if required, during the busy shows
• Drive cashless operations across locations
• Ensures no variances in cash float with parking location, cashiers and POF machine
• Ad hoc work as required from time to time

Review and Improve Parking Cashiering reports

• Focus on reduce manual work for the team
• Reduce use of paper in this section
• Review and improve the process of billing to tenants / exhibitors, VSM, AM, Cash Office, Contractor Badges, Finance team
• Assist, in coordination with the team, in the preparation of weekly, monthly, annual reports
• Ad hoc reports and analysis as required by line manager

Process Improvement and Enhance Internal Controls

• To assist in addressing and driving closure to issues pertaining to Internal Audit related to parking and contractor badges
• Process improvement and enhance internal controls. To drive initiative to enhance the existing processes and ensure changing business requirements are met. Timely closure of audit issues
• To support other initiatives as required by the Finance Management to improve efficiency and effectiveness of processes
• To analyse and report on compliance and recommend action to rectify where appropriate

Leadership in the Parking Section

• Coaching the team members by helping them accomplish their assigned tasks, understanding their issues and minimize error
• Coordinate with Security, Engineering or systems suppliers for any support/technical issues. Keep log of all issues
• Stakeholder management with BUs and P&S team and to represent Parking Team in meetings
• Assist in reviewing all deliverables on monthly basis
• Proactively acts required in ensuring adherence to service levels for the section including putting in place/driving actions required to bring service levels back in line (if required)
• Timely communication of process changes and other relevant information
• Maintain the EY SLA tracker and suggest improvement to the current report

Customer Centricity

• To ensure customer satisfaction by proactively addressing concerns/issues and requests from business units and P&S
• Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvements
• To drive projects/initiatives which will streamline/enhance the service capability to the business units
• Participate in business units initiatives which will impact the Section
• Engage with business units on a periodic basis to get feedback on the quality of service
• Delivery and understand and address challenges, if any
• Proactively anticipates, manages and constructively resolves conflicts and disagreements. Builds and maintains relationships
• Conduct Spot checks

Operating Environment

• The job requires working overtime during exhibitions and live events
• Meetings with business units and customers are required to ensure that all the business needs are accomplished
• Work requires going around the complex for back-up support and cash spot checks

Formal Education

• Bachelors degree in accounting as the major subject
• Professional accounting qualification

Work Experience

• At least 5-6 years relevant experience in an agency or in-house UAE/GCC experience preferred.