Job Description

Job Summary:

The Assistant Manager - Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.

Key Responsibilities:1. Operations & Maintenance Management

Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems. Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements. Ensure timely completion of corrective and reactive maintenance tasks.

2. Daily Complaints & Helpdesk Coordination

Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system. Allocate tasks to technicians and follow up to ensure prompt closure of service requests. Conduct root-cause analysis for recurring issues and implement corrective actions.

3. Team Supervision & Performance

Lead, supervise, and support technicians, supervisors, and outsourced teams. Conduct toolbox talks, technical guidance, and on-site inspections. Evaluate staff performance and ensure adherence to safety and quality standards.

4. Contractor & Vendor Management

Coordinate with external vendors for specialized maintenance and service contracts. Review and validate quotations, work permits, method statements, and risk assessments. Ensure contractor work meets specifications and compliance requirements.

5. Compliance, Reporting & Documentation

Maintain maintenance logs, PPM records, checklists, and asset registers. Generate daily/weekly/monthly reports on maintenance performance and KPI achievements. Ensure compliance with health, safety, and environmental regulations.

6. Budgeting & Resource Management

Assist in budget preparation for spare parts, materials, tools, and manpower. Monitor inventory levels and ensure optimal stock availability for routine operations.

Qualifications & Experience:

Bachelor's Degree / Diploma in Mechanical, Electrical, or related engineering field. 5-10 years of experience in Facilities Management, with at least 2-3 years in a supervisory or assistant manager role. Strong technical knowledge of MEP and hard services systems. Experience in PPM planning, CAFM systems, and handling daily maintenance complaints. Excellent leadership, communication, and problem-solving skills.

Key Skills:

Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical) PPM Planning & Execution Daily Complaint Handling CAFM / FM Software (Maximo, Navarise, etc.) Team Leadership Vendor Management Safety & Compliance Report Preparation
Job Types: Full-time, Permanent