Assistant Manager, Aquaventure Guest Services
(8127)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests\' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple\'s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it\'s our passion.

About The Role

Assistant Manager in Aquaventure Guest Services oversees a wide variety of services and facilities provided to the Waterpark guests. The role is responsible for monitoring the cabanas and buggy service operations while ensuring our guests receive 5 star service in every interaction. You\'ll supervise the logistics of sun loungers and umbrellas as well as overlook special and private events across Aquaventure guest areas. Assistant Manager in Guest Services works closely with the Recreation team and F&B outlets within the waterpark to ensure flawless service to both in house and external guests. Delivering staff briefings and training sessions, handling guests complaints and attending to emergencies across the resort are huge part of the role as well.

About You

We\'re looking for candidates with solid exprience in high volume entertainment facility, ideally in a luxury hospitality environment. You should be able to demonstrate excellent communication skills and cooperate closely with both senior management and junior colleagues. Experience managing large teams and juggling multiple priorities is a must. You need to be comfortable with working fully outdoors in hot and humid conditions.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International