Job Description

Assistant IT Manager - Hospitality Technology Support
Position Overview
We are hiring an Assistant IT Manager for our Accor Dubai location to support our growing hospitality technology ecosystem. This role will support the daily management of IT systems, network infrastructure, and digital operations for a high-volume hotel environment. As an Assistant IT Manager, you will play a vital role in implementing secure, scalable, and efficient tech solutions to ensure excellent guest experiences and operational continuity.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Information Technology (IT)
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Core Duties

• Assist the IT Manager in managing all hotel technology infrastructure, including servers, Wi-Fi systems, POS, and reservation platforms
• Implement and oversee IT security policies, backups, and disaster recovery protocols
• Support and troubleshoot hardware and software systems for multiple departments
• Liaise with third-party vendors for procurement, support contracts, and system upgrades
• Monitor hotel network stability, system uptime, and ensure compliance with cybersecurity standards
• Lead minor IT projects, prepare documentation, and assist with larger IT rollouts across departments
• Train users on new technology tools and ensure basic IT awareness across departments
• Participate in shift-based support coverage and ensure quick turnaround for help desk tickets
• Maintain IT asset records and assist in planning the department's technology roadmap

Candidate Requirements

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• 3 to 5 years of hands-on experience in hospitality IT or hotel system administration
• Sound understanding of networking, system security, property management systems (PMS), and point-of-sale (POS) integration
• Excellent troubleshooting, communication, and coordination skills
• Demonstrated ability to manage priorities under pressure in a 24/7 operation
• Familiarity with Microsoft environments, virtualization, and cloud solutions
• Flexible to work weekends or holidays when critical systems require support or upgrade

Life at Accor

• Global staff discount card for hotel stays and dining
• Professional development through Accor Academies and training platforms
• Strong internal mobility and growth opportunities within Accor brands worldwide
• Be part of a company known for innovation and inclusive hospitality

About the Company
Accor is a global leader in hospitality with over 45 unique brands and more than 5,600 properties across 110 countries. At Accor, we believe in empowering individuals, fostering inclusion, and shaping the future of responsible travel. Our technology and operations teams are central to delivering smooth, memorable experiences to millions of guests worldwide. Join us in Dubai and explore a career where your IT expertise drives global impact.
Job Title Assistant IT Manager - Hospitality Technology Support
Assistant IT Manager - Hospitality Technology Support
Position Overview
We are hiring an Assistant IT Manager for our Accor Dubai location to support our growing hospitality technology ecosystem. This role will support the daily management of IT systems, network infrastructure, and digital operations for a high-volume hotel environment. As an Assistant IT Manager, you will play a vital role in implementing secure, scalable, and efficient tech solutions to ensure excellent guest experiences and operational continuity.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Information Technology (IT)
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Core Duties

• Assist the IT Manager in managing all hotel technology infrastructure, including servers, Wi-Fi systems, POS, and reservation platforms
• Implement and oversee IT security policies, backups, and disaster recovery protocols
• Support and troubleshoot hardware and software systems for multiple departments
• Liaise with third-party vendors for procurement, support contracts, and system upgrades
• Monitor hotel network stability, system uptime, and ensure compliance with cybersecurity standards
• Lead minor IT projects, prepare documentation, and assist with larger IT rollouts across departments
• Train users on new technology tools and ensure basic IT awareness across departments
• Participate in shift-based support coverage and ensure quick turnaround for help desk tickets
• Maintain IT asset records and assist in planning the department's technology roadmap

Candidate Requirements

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• 3 to 5 years of hands-on experience in hospitality IT or hotel system administration
• Sound understanding of networking, system security, property management systems (PMS), and point-of-sale (POS) integration
• Excellent troubleshooting, communication, and coordination skills
• Demonstrated ability to manage priorities under pressure in a 24/7 operation
• Familiarity with Microsoft environments, virtualization, and cloud solutions
• Flexible to work weekends or holidays when critical systems require support or upgrade

Life at Accor

• Global staff discount card for hotel stays and dining
• Professional development through Accor Academies and training platforms
• Strong internal mobility and growth opportunities within Accor brands worldwide
• Be part of a company known for innovation and inclusive hospitality

About the Company
Accor is a global leader in hospitality with over 45 unique brands and more than 5,600 properties across 110 countries. At Accor, we believe in empowering individuals, fostering inclusion, and shaping the future of responsible travel. Our technology and operations teams are central to delivering smooth, memorable experiences to millions of guests worldwide. Join us in Dubai and explore a career where your IT expertise drives global impact.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required