Job Description

ob Summary:

The

Assistant Housekeeping Manager

is responsible for supervising the housekeeping team and ensuring that guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet the hotel's high standards of cleanliness and presentation. This role supports the Housekeeping Manager in staff training, inventory control, scheduling, and maintaining service excellence.

Key Responsibilities:

Assist in overseeing the daily operations of the housekeeping department, including room attendants, public area cleaners, and linen attendants. Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness standards are met. Coordinate with the front office and maintenance departments to ensure timely room readiness and address any issues. Supervise and support housekeeping staff, ensuring proper grooming, punctuality, and adherence to hotel policies. Monitor and maintain inventory of cleaning supplies, guest amenities, linen, and uniforms. Assist in training new team members and conducting refresher training sessions. Help prepare and manage staff rosters, shifts, and schedules to ensure adequate coverage. Handle guest complaints or concerns regarding housekeeping services promptly and professionally. Enforce health and safety standards, hygiene protocols, and proper handling of cleaning chemicals. Support the Housekeeping Manager in administrative tasks such as reporting, audits, and vendor coordination.

Qualifications:

Diploma or degree in Hospitality Management or related field preferred. Minimum 10 years of housekeeping experience in a hotel environment, with at least 5 year in a supervisory role. Strong attention to detail and commitment to cleanliness and guest satisfaction. Ability to lead, motivate, and train a diverse team. Excellent communication, organizational, and interpersonal skills. Proficient in using housekeeping software or property management systems (PMS). Ability to work flexible hours, including weekends and holidays.
Job Type: Full-time

Job Type: Full-time