KEY RESPONSIBILITIES:

SUPERVISION AND LEADERSHIP:

Assist in training, and supervision of front desk team.

Provide leadership and guidance to the front office team, fostering a positive and collaborative work environment. Ensure staff adherence to hotel policies, procedures, and service standards.

GUEST SERVICES:

Oversee the check-in and check-out processes, ensuring efficiency and accuracy.

Handle guest inquiries, concerns, and complaints promptly and professionally.

Monitor and maintain high levels of guest satisfaction through personalized service.

FRONT DESK OPERATIONS:

Assist in managing daily front office operations, including room reservations, guest registration, and cashiering functions.

Coordinate with housekeeping and other departments to ensure seamless communication and guest services.

Ensure proper implementation of all front office policies and procedures.

REVENUE MANAGEMENT:

Collaborate with the revenue management team to optimize room rates and occupancy levels.

Monitor and control room inventory to maximize revenue and profitability.

Operation SYSTEMS:

Proficiently use hotel management systems to manage front office processes.

FINANCIAL MANAGEMENT:

Assist in the preparation of the front office budget and monitor expenses to ensure financial goals are met.

Manage cash handling procedures and ensure accuracy in billing processes.

TRAINING AND DEVELOPMENT:

Conduct regular training sessions for front office staff to enhance their skills and knowledge.

Foster a culture of continuous learning and professional development within the team.

SECURITY AND COMPLIANCE:

Ensure compliance with hotel security and safety standards.

Collaborate with the security team to address any safety or security concerns promptly.

REPORTS AND ANALYSIS:

Prepare and analyze reports related to front office performance, occupancy, and revenue.

Provide recommendations for improvements based on data analysis.

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