Job Description

[[Wyndham Garden Muscat]] is now seeking a [[Assistant Front Office Manager]] to join our team.

Job Summary

The Assistant Front Office Manager is responsible for supervising and controlling all Front Office staff together with the Front Office Manager, if the area is up to standards laid down by the hotel, to maximize revenue and profit to agreed budgetary limits.

KEY RESPONSIBILITIES

Managerial responsibility

To act on behalf of the Front Office manager if he/she is not available. To ensure maximum room occupancy within agreed overbooking policy. To ensure that credit control procedures are strictly adhered to, that no bill exceeds the stipulated limit without prior approval and that written confirmation, purchase order, or orders are on file. Ensure top producing accounts are protected during high book dates and inform them accordingly. Ensure all front office management operation is in line with the hotel policy. Maximize high room revenue using yield and revenue maximization formula. To carry out systematic check in the front of house area for maintenance requirements, repair or refurbishments, ensuring that there are actioned without delay. To make sure that guest accounts are balanced daily and inform the General Manager for any variance. Up sell room during high /busy dates to maximize revenue. Attend regular management and departmental meetings. To work very closely with the Housekeeping department, getting all updates about room's status, inform about VIP and priority rooms etc. Ensure all guest service areas including lobby are clean and safe. Make sure all of the hotel surrounding areas are clean and safe and ensure the security of guests. Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel. Update the senior management on daily basis about hotel occupancy and forecast for the coming days. Oversee the Wyndham Rewards loyalty program and ensure enrollment target is met and all procedures are followed properly. Train existing and new staff and other involved departments and share new promotions and updates in liaison with the Loyalty Manager

Guest Services

To ensure that check in & check out procedures are strictly adhered. Ensure that all repeated guest are treated as VIP and amenities are extended throughout their stay. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others in a professional manner. To ensure that newspapers and any parcels belonging to the guest are delivered without any delay. Provide high degree of professional service to arriving and departing guests. Maintain a good relation with high producing corporate and travel agents. All VIP, long stay, repeat and Wyndham Rewards guest arrivals are provided with a very high standard of service. To ensure that luggage is delivered to and collected from guest room speedily. Control guest transportation requirements and oversee vehicle availability.

COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio--distinguished by our leading economy and midscale brands--delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide. Job Location: Wyndham Garden Muscat, Plot 41, Al Khuwair, Muscat, N/A N/A Employment Status: Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.