Assistant Director Of Rooms
Abu Dhabi, United Arab Emirates
Job Description
Position: Assistant Director of Rooms (Full time #536812)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities:
Applications close: 31 Oct 2023 Arabian Standard Time
- Supports company\'s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Ensure that Legendary Quality Standards, policies and procedures of Mandarin Oriental Hotel Group and Emirates Palace are properly understood and followed through.
- To provide support to Director of Rooms, oversee and direct the operation of Front Office, Concierge, Club Lounge, Housekeeping and Laundry.
- To formulate and implement the strategy related to the hotel\xe2\x80\x99s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
- Ensure that the departmental Legendary Service Training manual, SOP and PnP is continuously updated, maintained and used effectively.
- Monitor colleagues grooming and personal hygiene standards are adhered to hotel standards.
- Cooperate and coordinate teamwork with other departments.
- Effectively communicate with team members, trainers and management.
- Ensure proper staffing with Guest experience and productivity in mind.
- Ensure accurate communication of information and guest requests to all relevant departments.
- Extend meet and greet, and farewell to guests in all VIP categories as well as repeat guests; recognize and anticipate their individual needs.
- Handle all guest complaints and comments relating to the department tactfully in line with MOHG standards.
- To evaluate constantly the manning guide and plans the manning requirements to suit the operational requirements.
- Responsible for labor cost and operating expenses through effective scheduling, budgeting and purchasing.
- Serve as the Manager on Duty and stay in-house to carry out responsibilities of the \xe2\x80\x9cManager-OnDuty\xe2\x80\x9d as per the schedule issued by the Executive Office.
- Develop & execute strategic and long-term objectives, as required by Director of Room.
- Perform any other reasonable duties as required by the Director of Rooms and Senior Management.
- MSc/BSc degree in Hotel or Hospitality Management or equivalent.
- Experience in the same role within 5* international luxury hospitality
- Passionate in exceptional guest experience
- Strategic and future oriented
- Business Acumen, knowledgeable in current and possible future policies, practices, trends, technology,
- Versatile learner who enjoys the challenge of unfamiliar tasks
- Ability to set priorities and make quality decisions
- Interpersonal savvy
Applications close: 31 Oct 2023 Arabian Standard Time
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Job Detail
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Job IdJD1589371
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned