Job Description

Position Overview: We are seeking a highly organized and bilingual (Arabic/English) Female Operations Coordinator to oversee daily customer communication and team administration. The ideal candidate will be a proactive and professional link between our clients and our operations team, ensuring smooth service delivery and outstanding customer satisfaction.

Key Responsibilities:

Customer Communication & Relations:

Serve as the primary point of contact for customer inquiries via phone, email, and WhatsApp.

Proactively follow up with customers to gather feedback, confirm appointments, and address any concerns.

Send polite and professional payment reminders and follow up on outstanding invoices via WhatsApp and other communication channels.

Build and maintain strong, positive relationships with our client base.

Team Coordination & Scheduling:

Prepare and manage the daily and weekly schedule for the operations team (e.g., cleaning teams, drivers).

Assign tasks and ensure the team has clear instructions for each job.

Communicate effectively with the operations team in both English and Arabic to relay customer instructions and updates.

Administrative Duties:

Perform basic administrative tasks including data entry, updating customer records, and managing service logs.

Monitor inventory levels of cleaning supplies and place orders as needed.

Prepare daily or weekly reports on team productivity and customer feedback for management.

Qualifications & Skills:

Essential: Female candidate of Asian nationality.

Essential: Fluency in both English and Arabic (written and spoken) is mandatory.

Proven experience in a customer service, coordination, or administrative role.

Except communication and interpersonal skills, with a polite and professional phone manner.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Proficiency in using WhatsApp, email, and basic office software (e.g., MS Word, Excel).

Proactive, problem-solving attitude and a keen eye for detail.

What We Offer:

A competitive salary and benefits package.

A supportive and energetic work environment.

Opportunities for professional growth and development.

Job Types: Full-time, Permanent

Pay: QAR2,500.00 - QAR3,000.00 per month

Application Question(s):

This role requires you to transfer your visa to our company. Are you willing and able to do this? What is your expected monthly salary? On a scale of 1-10, how would you rate your fluency in spoken Arabic? Due to the significant investment we make in training and the sensitive nature of our business operations and client lists, we require a long-term commitment. This role requires you to sign an official 5-year agreement that includes clauses on confidentiality (secrecy) and non-competition.
Are you comfortable with this condition of employment?