Area Sales Manager

United Arab Emirates, United Arab Emirates

https://www.mncjobsgulf.com/company/tasc-outsourcing

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Job Description

United Arab Emirates
Contract
Industry: Banking
Salary Range: AED 5000
Our client is a Banking company. They are now looking for a Contact Centre Agent to join them.
Roles & Responsibilities

Customer Support & Query Resolution - Handle inbound and outbound calls, emails, and chats to assist customers with inquiries, complaints, or technical issues.
Problem-Solving & Escalation - Troubleshoot customer concerns and escalate complex issues to the appropriate department for resolution.
Data Entry & Documentation - Accurately record customer interactions, complaints, and resolutions in the CRM system for future reference.
Adherence to Policies & Quality Standards - Follow company guidelines, compliance rules, and service quality metrics such as call handling time and customer satisfaction.
Upselling & Cross-Selling (if applicable) - Promote relevant products or services during customer interactions to enhance revenue opportunities

Preference

Arabic Speakers
Immediate Joiners
Visit Visa Holders

Qualifications:

A high school diploma or bachelor's degree (preferred) in any field.
Strong verbal and written communication skills in English (and additional languages if required).
Familiarity with CRM systems, basic computer skills, and the ability to navigate multiple software applications

Benefits:

Visa
Insurance

Related jobs
Our Offices
Dubai HQ
2403, Nassima Tower, Sheikh Zayed Road, Dubai,
UAE, P.O. Box: 117495
For Employee Verification please email to
Email your CV
Riyadh
Top Talent Consulting Ltd., Building 1, Office No. 4, 1st Floor Salahuddin Al Ayoubi Street, King Abdulaziz Dist. Riyadh, Saudi Arabia, P.O. Box: 11452
Al Khobar
Al Rashid Towers, Dhahran Road, 2nd Floor, Al Khobar, Saudi Arabia, P.O. Box:34448
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