Company Description

Now it\'s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We\'re looking for the brightest and best to help us reach our goals and we\'ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.



The ServiceNow Architect Manager is responsible for design, development, managing and maintaining of ServiceNow application. The resource is also responsible for driving the improvement initiatives of the Services of the bank by leveraging the Continual Service Improvement process and framework. The role requires a sound understanding of Integrations, mid server methodologies, Application Architecture, and its associated frameworks as well as the ability to communicate effectively and document Technical Requirements/ Process Documentation

Key Accountabilities:

• Profound understanding and hands on experience with system, network and application management solutions.
• Experience collaborating with stakeholders on business process enhancements and experience working with developers to deliver solutions.
• Experience defining and delivering systems\' support strategy, including business analysis and requirements gathering abilities.
• Excellent analytical and problem-solving skills
• Excellent interpersonal, written and verbal communication
• Excels at cross-functional collaboration
• Flexible and adaptable to changing demands based upon the needs of the business
• Lead complex initiatives on selected domains
• Ensure systems are monitored to increase operational efficiency and managed to mitigate risk.
• Define opportunities to maximize resource utilization and improve processes while reducing cost.
• Lead, design and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies.
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Lead configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
• Should have strong experience and knowledge in working on modules like Incident, Problem, Change, Knowledge, Service Portfolio Management, Service Portal, CMDB and Discovery.
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures

Qualifications

Academics & Experience

• Bachelor\'s degree or equivalent
• Strong knowledge of Angular, JavaScript, REST, XML, HTML and CSS is required
• Working knowledge on Linux Based Platforms to manage the self-hosted Instance is a plus
• Experience on Instance Upgrades is a must.

Required Certifications :

• ITIL Certified
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified - ITSM
• ServiceNow Certified - Discovery

Additional Information

Technical Skills:

• Technical knowledge on ITSM & ITOM modules within ServiceNow.
• Integration Skills
• JIRA/Confluence - Story Writing/Technical Writing/ Process Documentation

Behaviour Skills:

• Independent, Self-Driven and able to bring ideas to the table
• Ability to make decisions and drive changes.
• Ability to mange Vendor driven Managed Services team
• Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.
• Business Insight and Customer Focus
• Fosters Innovation
• Optimize Cost

First Abu Dhabi Bank