Job Description

Posting Title: Arabic Receptionist [ Al Ain]
Industry: Repair / Maintenance Services
Salary: AED 1,600+ Visa + Insurance + Accommodation
Work Experience:* 1-3 years
Summary
We are seeking a bilingual Arabic Receptionist to join our dynamic Repair & Maintenance Services team in Al Ain. This role is critical in ensuring seamless day-to-day operations by serving as the first point of contact for clients, technicians, and internal stakeholders. The ideal candidate will combine strong communication skills with a professional demeanor to manage inquiries, schedule service appointments, maintain accurate records, and provide exceptional customer service in a fast-paced environment. As a key liaison between our field teams and clients, you will play a vital role in enhancing client satisfaction and operational efficiency. This position offers a supportive work environment with comprehensive benefits, including visa sponsorship, health insurance, and accommodation--ideal for professionals seeking growth within a reputable service organization.
Responsibilities

• Greet clients and visitors in person, via phone, and through digital channels with professionalism and courtesy.

• Handle incoming calls, emails, and messages promptly, accurately routing inquiries to the appropriate departments or technicians.

• Schedule and coordinate service appointments, ensuring optimal scheduling alignment with technician availability and client needs.

• Maintain and update digital and physical client records, service logs, and maintenance schedules with precision.

• Assist in the preparation of daily reports, including service summaries, client feedback, and technician performance metrics.

• Support field technicians by providing them with necessary documentation, work orders, and client details before site visits.

• Manage incoming and outgoing correspondence, including dispatching service confirmations, reminders, and follow-ups.

• Serve as a point of contact for client complaints or urgent requests, escalating issues appropriately and ensuring timely resolution.

• Collaborate with the operations team to ensure smooth workflow coordination between front office and field teams.

• Uphold confidentiality and data security standards in handling sensitive client and company information.

Requirements

• Bachelor's degree or diploma in Business Administration, Hospitality, or a related field (preferred).

• Minimum 1-3 years of experience in a receptionist, customer service, or administrative role, preferably in service or maintenance industries.

• Native-level proficiency in Arabic (spoken and written); advanced fluency in English is required.

• Strong organizational and time management skills with the ability to multitask in a high-pressure environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or scheduling software is a plus.

• Excellent interpersonal and communication skills with a professional, client-focused attitude.

• Ability to work independently and as part of a team in a fast-paced, service-oriented setting.

• Willingness to work flexible hours, including weekends and occasional overtime as needed.

• Valid UAE residence visa and work permit (or eligibility to obtain one through sponsorship).

Benefits
Benefits
Salary: AED 1600
Visa provided
Accommodation provided
Medical Insurance
Other benefits as per UAE Labor Law

Skills Required