Job Description

Role - Production or Application Support Engineer L1-L2

Experience - 7+ years

Location- Kuwait

Responsibilities-

Telecom Domain in Mandatory Telecom bss is must Exp in Mongodb is must Exp in Rancher is must

Will be a part of the MSO support team. He should be able to manage the Tecnotree Applications installed at the customer site. He should be able to effectively communicate with the customer. He must communicate with Offshore/Onsite on a regular basis for reporting purposes and to provide on-time resolution. Candidate should be prepared to travel onsite on short notice. Proactive support during Incident and service request handling Problems/Issues/Defects Recording and Dissemination Diagnostics of Problems/Issues/Defects Ownership of Problems/Issues/Defects Ticket until Resolution Problems/Issues/Defects Analysis Follow-up and Resolve Problems/Issues/Defects within agreed SLA Workaround, Corrective Fixes, Removal of Data Errors Application Maintenance & Monitoring Provide necessary Application log to L3/SME & all required support to diagnose a reported problem Regular Reporting of Open/In Progress/Resolved Tickets to Next Level Managers Pro-Active Communications (internal and external) Good communication (oral and written) Need to closely work with customer team members Need to engage customers through calls / in person Required Skill Set -

Datbases : SQL, MongoDB Query Language, MYSQL OS : Linux, UNIX Platform : Kubernetes, Rancher, Kafka, Grafana, Camunda Scripting : python, perl Knowledge in ITSM processes & Service Delivery Having ITIL certification will be a plus

Full time