Application Support Engineer
Job Description
Responsibilities-
Candidate should be prepared to travel onsite on short notice. Proactive support during Incident and service request handling Problems/Issues/Defects Recording and Dissemination Diagnostics of Problems/Issues/Defects Ownership of Problems/Issues/Defects Ticket until Resolution Problems/Issues/Defects Analysis Follow-up and Resolve Problems/Issues/Defects within agreed SLA Workaround, Corrective Fixes, Removal of Data Errors Application Maintenance & Monitoring Provide necessary Application log to L3/SME & all required support to diagnose a reported problem Regular Reporting of Open/In Progress/Resolved Tickets to Next Level Managers Pro-Active Communications (internal and external) Good communication (oral and written) Need to closely work with customer team members Need to engage customers through calls / in person Required Skill Set - Datbases : SQL, MongoDB Query Language, MYSQL OS : Linux, UNIX Platform : Kubernetes, Rancher, Kafka, Grafana, Camunda Scripting : python, perl Knowledge in ITSM processes & Service Delivery Having ITIL certification will be a plus
Full time
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Job Detail
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Job IdJD1501011
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait, Kuwait
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EducationNot mentioned