Job Description

Job Title Application Support Engineer

Description

Duties and responsibilitiesProvide technical support for enterprise-level application systems.Respond to general questions and trouble tickets in a timely manner.Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.Prioritize multiple, open issues.Document issue triage as troubleshooting progresses.Follow best practices for change control of proposed solutions.Document actionable bugs for engineering resolution.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Managing migration across environments to ensure continued and synchronized functionality.Establishing the root causes of application errors and escalating serious concerns to the development team.Documenting processes and monitoring application performance metrics.Providing front-end support to clients and colleagues in other departments.Job RequirementsA bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.More than 4 years of experience in software industry field Demonstrable experience as an application support engineer in a related field.Good knowledge of front-end and back-end programming languages, such as .Net SQL Server.Ability to manage code migration, document configuration changes, and monitor performance.Exceptional ability to provide front-end support to internal departments and web-based clients.Advanced proficiency in determining the causes of application errors and repairing them.Ability to keep up with innovation in application design.Good communication skills.Highly proficient in spoken and written English

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