Application Analyst (.Net Development) will manage technical support for Customer Account Registration System (CARS) - Iraq and reporting to Manager Be Spoke Applications. His role ensures CARS application is in health status and available 24/7 to customers, manage development, analysis, UAT, incidents, track tickets, and handle assigned tasks, operational requests, and timely reporting to management.
Role & Responsibilities:
Provide technical expertise for IT systems related to CARS system.
Articulate and document business requirements for projects, change requests etc.
Manage vendor service level and quality of development.
Provide business with required technical support, assessments, and reports.
Propose technical recommendations and improvements.
Mitigate risks and close audit points if any on the applications and processes.
Provide technical support for multiple initiatives and track projects/BAU requests/ CRs to closure.
Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
Understand the latest technology trends and provide improvement suggestion in the products.
Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality
Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
Support \xe2\x80\x9cgo-live\xe2\x80\x99 and post \xe2\x80\x98go-live\xe2\x80\x99 activities for projects and any releases to production
Experience
Exp Range \xe2\x80\x93 5-8 Years
Experience in .NET languages (like C# and Visual Basic .NET)
Experience in SDLC and Methodologies.
Proficiency in building web-based applications
Experience in Sybase/MS.SQL/Oracle Database
Skill Required
.Net Technical Support + Banking Experience
Required Skills
Skill
Years
Months
.NET Development
6
0
banking
6
0
C#
6
0
SDLC
6
0
MS SQL
6
0
CARS system
6
0
web-based applications
6
0
Sybase/ MS.SQL/ Oracle Database
6
0
manage development, analysis
6
0
UAT, incidents, track tickets
6
0
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.