JPC-4719 - Appeals Committee Member
Location: Abu Dhabi
Total Experience: 8-15 years
Position Type: Direct Permanent
Language Proficiency: Bilingual
Qualification: Relevant Bachelors/Masters Qualification
Job Responsibilities:
Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process. Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement. Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Director of the Appeals Committee. OPERATIONAL: Receive and manage appeals that have been escalated to the Appeals Committee from either the consumers or the Licensed Financial Institutions. Obtain the papers, documents, records, and all pertinent evidence related to the appeal. Review appeal documentation and ensure that all necessary information and supporting materials are complete and accurate. Attend the Appeals Committee meetings and participate in the discussions. Support the Director of the Appeals Committee in conducting the functions of the Committee. Collaborate with the Complaints Management Department, Deputy complainants, and respondents to gather additional information, documents, and evidence relevant to appeal cases. Maintain records of all information and documents related to each appeal. Serve as a primary point of contact for complainants, respondents, and other relevant parties during the appeal process. Communicate with the relevant stakeholders to provide updates on the status of appeal cases and facilitate the exchange of relevant information. Prepare regular reports for the Director of the Appeals Committee and other stakeholders as required. Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role