Job Description

Company Description

• Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family - with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

The role supports a best-in-class BI platform designed to provide key information to hotel and corporate commercial teams and enable data-driven decision making. Responsibilities cover the full product cycle including data sourcing, cleaning, validation, building dashboards and reports, conducting training, troubleshooting and other user support.
Dashboard and report development

• Build dashboards providing critical metrics and business intelligence
• Continuously optimize user experience with reporting tools e.g. Tableau
• Achieve operational efficiency by automating routine reporting requests
• Provide reporting and analysis on top-line performance
• Liaise with Central data teams to manage user on-boarding and maintain Tableau & Snowflake environments

Training & Support

• Create and maintain documentation on all dashboards and reports
• Monitor customer support inbox and promptly engage with users
• Run webinars as needed on new dashboards, refreshers, FAQs, etc
• Document user requirements for creating or enhancing reports

Data Collection and Governance

• Source data from relevant sources including PMSs, RMS, outside benchmarking data vendors and others
• Design & build data warehouse structures
• Monitor regular data flows to ensure accuracy and completeness. Build data governance structures to quickly alert of discrepancies
• Manage processes to correct data deficiencies as quickly as possible

Research and Analysis

• Conduct ad-hoc analysis to answer business questions - understanding requirements, designing methodology, presenting conclusions

Other Duties and Projects as Requested
Qualifications

• Four year degree from an accredited University in Hospitality, Computer Science, Engineering, Quantitative Analysis or a related field
• 3-5 years working experience in hospitality or data analysis
• Min 3 years experience in Tableau
• Min 3 years experience with databases like Snowflake
• Familiarity with automation scripts eg. VBA, Power Automate, Bash
• Professional Written and Verbal communication skills in English

Skills Required