Job Description

Synopsis
As the AI-Powered Employee Journeys Product Manager, you will be responsible for delivering AI-enabled employee journeys across People, Government & Corporate Affairs (P&CA). You will work closely with journey owners, HR operations, and technology teams to ensure seamless, efficient, and personalized experiences throughout the hire-to-retire lifecycle.
In this role, you will focus on the day-to-day delivery of AI and automation solutions - for example virtual assistants - monitoring performance, resolving issues, and making continuous improvements based on usage data and feedback. You will help maintain journey standards, reusable components, and documentation to ensure consistency and reliability across HR initiatives.
Accountabilities

• Implement AI-Enhanced Employee Journeys: Support the delivery of end-to-end employee experiences by mapping lifecycle stages (e.g., attract, onboard, develop, perform, transition) and applying AI, automation, and digital tools to improve efficiency and user satisfaction.
• Deploy AI Solutions Across HR Journeys: Execute AI-enabled initiatives such as virtual assistants, recommendation engines, predictive analytics, and generative content to enhance HR service delivery and employee engagement.
• Collaborate with Cross-Functional Teams: Work closely with journey owners, HR operations, Digital & Technology Innovation (DTI), and experience teams to implement AI-enabled solutions in line with defined processes and standards.
• Maintain Governance and Standards: Apply established design principles, governance frameworks, and reusable AI components to ensure consistency, compliance, and ethical AI use across all journeys.
• Monitor and Optimize Journeys: Track journey performance using analytics, sentiment insights, and KPIs; identify friction points and make operational improvements to enhance user experience and service outcomes.
• Support Knowledge and Playbook Management: Contribute to maintaining AI-enhanced journey playbooks and documentation, helping teams follow best practices and adapt solutions based on evolving needs.
• Promote Innovation at the Operational Level: Encourage experimentation and adoption of AI tools within HR teams, providing guidance on practical use cases and supporting hands-on implementation.
• Facilitate Integration Across Functions: Ensure AI-enabled journeys are coordinated across P&CA and corporate touchpoints to provide consistent, unified employee experiences.
• Support Change Initiatives: Assist internal and external stakeholders in implementing complex HR solutions, focusing on adoption, scalability, and day-to-day operational success.

Education & Experience

• 5-7 years of total professional experience.
• 2-4 years in employee journey design, operational excellence, or business transformation, with hands-on delivery of HR processes or experience programs.
• Practical exposure to AI adoption, automation initiatives (e.g., RPA, ML models), or data-driven process redesign.
• Executing cross-functional improvement projects and implementing AI or automation solutions.
• Supporting change management and digital transformation initiatives within complex organizational environments.
• Delivering AI-enabled HR solutions or employee journey enhancements with measurable operational impact.
• Working knowledge of journey mapping tools, AI/ML platforms (Azure, UIPath etc.), automation frameworks, and HRIS systems (SAP SuccessFactors).
• Experience in agile delivery models, user-centric design, and AI governance or compliance practices.
• Solid understanding of employee needs, digital UX principles, and the ability to translate these into practical, scalable AI-powered solutions.
• Strong execution orientation with ability to deliver AI-enabled solutions end-to-end.
• Ability to collaborate with HR, tech, and experience teams to operationalize employee journeys.
• Comfortable monitoring KPIs, analyzing journey performance, and implementing improvements.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Skills Required