Job Description

Job Title After Sales Manager

Description

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.Reporting to the GM - Storage & Handling Solutions, the After Sales Manager will be responsible for increasing the After Market business across the major product range of SHS division, including Linde, Dexion, Nassau, Hart Stertil. Primary goal to exceed financial budgets while extending the aftersales range of products and services across the total customer base.
The main accountabilities will include:

• Sale of customer contract support agreements
• Extend market coverage of agreements
• SHS Spare Parts sales via contracts, workshop, counters and effective marketing campaigns
• Ensure total customer aftersales satisfaction
• Front line sales support
• Forecasting and planning
• Safe & correct operation of all FAMCO supplied equipment
• Maximize cash flow for the group

The ideal canddiate must have:

• Bachelor Degree with technical background, Mechanical / Electrical Engineering
• 8 years in customer support / technical sales with exposure to spare parts sales
• Microsoft office (Word, Excel, power point), Microsoft outlook, SAP exposure
• Management and Negotiation skills which leads to driving a team and presenting their utmost skills, problem solving, activity planning & organizing, working with and within the team, communication, technical acumen.

About The Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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