Stone Tree is an amazing team of 120+ specialists with a crazy love for challenges. We provide full cycle of work with property on the United Arab Emirates markets:
Five PM Real Estate - select and buy highly profitable real estate in Dubai;
Stone Tree Vacation Homes - rent properties and provide property management services to owners and investors;
ST Technical Service - care for all the processes appearing during the process of working with the apartment.
Currently we are looking for Aftersales agent to join our team Job description:
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Supervise the operations of after sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Oversee all post-sales services provided to clients to ensure customer satisfaction
Provide periodic reports to management on all after sales activities
Qualifications
aftersales or customer care experience (at least 2 years)
Great communication and problem solving skills
Russian/English languages are mandatory
Job Type: Full-time Salary: AED3,500.00 - AED7,000.00 per month Experience:
Aftersales or customer care: 1 year (Required)
Language:
Russian (Required)
English (Required)
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