Job Description

Stone Tree is an amazing team of 120+ specialists with a crazy love for challenges. We provide full cycle of work with property on the United Arab Emirates markets:

• Five PM Real Estate - select and buy highly profitable real estate in Dubai;

• Stone Tree Vacation Homes - rent properties and provide property management services to owners and investors;

• ST Technical Service - care for all the processes appearing during the process of working with the apartment.

Currently we are looking for Aftersales agent to join our team Job description:

• Maintain contact with clients to obtain customer feedback regarding product/service quality

• Assist clients in resolving issues and complaints concerning purchased products or services

• Build and establish good work relationship with clients to facilitate increased patronage and revenue

• Monitor contract details to notify clients of pending expiration and help process renewal

• Supervise the operations of after sales teams to ensure set targets are met

• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

• Develop and optimize support and service processes, tools, and systems

• Oversee all post-sales services provided to clients to ensure customer satisfaction

• Provide periodic reports to management on all after sales activities

Qualifications

• aftersales or customer care experience (at least 2 years)

• Great communication and problem solving skills
• Russian/English languages are mandatory

Job Type: Full-time Salary: AED5,000.00 - AED7,000.00 per month Experience:

• Aftersales or customer care: 1 year (Required)

Language:

• Russian (Required)
• English (Required)