Job title: Aesthetic Sales Representative
Division/Department: Reception
Reports to: Customer Care Representative Supervisor Scope: Aesthetic Sales Representative is vital to delivering customer service and driving sales results by selling and promoting aesthetic services. We are looking for top performers with a track record of success. The ideal candidate is confident with high integrity coupled with a customer-centric attitude. This person will be responsible for consultations and generating enthusiasm for our procedures. Our expert marketing team will provide you with warm leads through their social media initiatives. This position does not require any cold calling or telemarketing but does require outbound calls to leads. In addition to new patient sales, this role requires following up with previous potential clients/patients who have not purchased with us in the past. Our successful Aesthetic Sales Representatives are able to renew interest by promoting our services. Aesthetic Sales Representative Duties:

• Initiate sales process by scheduling appointments with warm leads; conduct initial consultation; describe Lucia clinic treatments and skincare line professionally and with an expert knowledge base.
• Close sales by building rapport with potential patients; explain product and service capabilities; overcome objections
• Expand sales in existing accounts by introducing new products and services
• Create client retention by upselling additional products and services
• Recommend new products and services by evaluating current aesthetic treatment processes
• Sometime we might ask you to manage front desk duties such as checking patients in/out while ensuring a positive and warm experience and maintaining a clean and professional clinic
• Adhere to Lucia clinic policies and protocols

Education and/or Work Experience Requirements:

• Previous sales experience required in Aesthetics preferably or medical field
• Knowledge of office administrator responsibilities, systems and procedures
• Experience of reception at medical organization
• Experience of leading on customer service / patient care
• Experience of administrative duties
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on experience with office machines
• Familiarity with email scheduling tools, such as Email Scheduler
• Secondary School Diploma is a must, a University Degree or Diploma in Administration, is desirable
• Minimum 3 years of experience in a similar role

Skills and Abilities

• Well-groomed at all times (Light visible make up, with no tattoos or piercings showing)
• Polite and confident
• Ability to lead people
• Motivated
• Forward thinker
• High level of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Outgoing and dynamic
• Attention to details
• Ability to work with others
• Effective communication skills and employee skills
• Ability to accept added responsibility
• Organizational skills
• Strong attention to detail
• Good judgment and analytical skills
• Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization;
• Communicate information effectively, both orally and in writing both internally and externally;
• Possess strong work and business ethics
• Flexible and cooperative with working hours
• Flexibility to work outside of core office hours
• Ability to work under pressure
• Ability to handle customer complains and handle difficult situations
• Customer focused and high level of professionalism

Work Conditions Typical working hours are 8 hours in period of clinic timings 9 am to 8 pm with an hour lunch break, 5 days a week. Due to the nature of the job, you will be required to work on Public Holidays and occasionally on your Weekly offs. You will be mainly working in an air conditioned environment. Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls and reach with hands and arms.
• The employee frequently lifts and/or moves up to 20 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• May require long periods of time on feet.
• You will be exposed to chemicals, medical solutions, injections etc.