Job Description

To provide high-quality, efficient, and patient-focused admission services in accordance with hospital policies and UAE healthcare regulations. The role involves handling patient registrations, admissions, insurance verification, and coordination with clinical and administrative teams to ensure a smooth and professional admission experience.

Patient Admission & Registration:

+ Register and admit patients in the Hospital Information System (HIS).
+ Ensure accurate collection and entry of patient demographics, medical history, and identification documents.
+ Explain hospital policies, admission procedures, and patient rights and responsibilities.

Insurance Verification & Authorization:

+ Verify patient insurance coverage and eligibility.
+ Obtain pre-authorizations and approvals from insurance providers where required.
+ Coordinate with the billing department to ensure correct insurance classification.

Customer Service:

+ Greet patients and visitors courteously.
+ Address patient inquiries, concerns, and complaints in a professional manner.
+ Provide clear information on procedures, waiting times, and billing.

Coordination:

+ Liaise with nursing units, medical records, finance, and other departments to ensure seamless patient flow.
+ Notify appropriate departments of incoming admissions (e.g., Emergency, Inpatient, Day Surgery).

Documentation & Compliance:

+ Ensure all required forms are completed and signed.
+ Maintain confidentiality and accuracy of patient records in compliance with DOH (Department of Health - Abu Dhabi) regulations.
+ Follow hospital policies regarding infection control and patient safety.

Cash Handling (if applicable):

+ Collect co-payments, deposits, and other fees.
+ Issue receipts and maintain records of financial transactions


Diploma or Bachelor's degree (Healthcare Administration, Business Administration, or related field preferred) 1-3 years experience in hospital admissions or front office in the UAE or GCC healthcare sector Familiarity with UAE health insurance systems (e.g., Thiqa, Daman, NAS, Oman, etc.) Knowledge of HIS systems (e.g., Cerner, Epic, TrakCare) is an advantage * Good command of English (Arabic is a plus)