Description

• Provide collaborative oversight in CRM and advise on how to leverage the admission system and other university-managed technologies (i.e. student information systems) to optimize the applicant experience.
• Contribute to the strategic vision for implementation and evolution of CRM within the recruitment and admissions processes.
• Work closely with the undergraduate/graduate admissions teams to integrate the prospective student experience into the recruitment funnel.
• Contribute to the continuous review of admission processes, including stakeholder feedback, to provide the best system functionality and integration.
• Actively engage with staff in the Registration Office to align and/or inform common practices between undergraduate/graduate admissions systems.
• Provide consultation on emerging issues and developments to stakeholders and senior leadership to ensure successful system integration.
• Research functional tools available and leverage technology capabilities to meet the needs of stakeholders engaged with application and admissions processes; proactively learn and promote functional tools that will aid in efficiency for employees and applicants.
• Provide advice regarding system enhancements and new functionality requirements.
• Create user guides, documentation and train staff engaged in admissions assessment.
• Engage in training and information sessions within the sector user networks, and actively build relationships with colleagues across institutions with similar functional application.
• Liaise closely with both the Admissions Team and the central IT department within the university for all related and shared tasks including successful implementation and utilization of the CRM system .
• Provide functional support to all stakeholders who are involved in the recruitment and admissions process including the Graduate Studies Office, Departmental Admission Committees, Student Services, etc..
• Provide troubleshooting and debugging solutions to any technical issues in the CRM system
• Adhere to the University\'s information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
• Perform any other tasks assigned by the Line Manager

Qualifications

Required Qualifications

• Bachelor\'s degree in Higher Education Administration, Management or related field Required
• Experience Expats: A minimum 7-9 years of relevant experience.
• UAE Nationals: A minimum of 3-5 years of relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team ( ).

Primary Location: Khalifa University - Abu Dhabi, UAE
Job: Senior Specialist
Schedule: Regular
Shift: Standard
Job Type: Full-time

Times Higher Education