Job Description

SCOPE:

The consultancy project's purpose is to enable the Shared Services Department and the Office of the SSD Director to effectively achieve department objectives, deliver and manage requirements, and support key projects. On the organization level, it aims to contribute and ensure efficient and timely business operations, further making different systems and non?standard processes work accordingly and with continuity.



The project is specialized in providing the straightforward, efficient, and excellent Administrative and HR support and management needed to keep the department and the office of the Shared Services Department Director organized and smoothly moving forward in a performance driven culture. The tasks in general are as follows:


Overall Administrative and HR operational support administration

Provide a professional Administrative and HR services to business colleagues across a broad range of processes, including supporting with case management, undertaking HR administrative onboarding, lifecycle, and leavers processes, producing correspondence, handling customer queries, monitoring reports and documentation

Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs across all sections

Identifying needs, seeking, and providing effective solutions to queries and deliver excellent SSD service

Have a proactive and collaborative approach, working with SSD colleagues and stakeholders to ensure timely and professional delivery of requirements.

Identify and support on continuous improvement opportunities and implementation of continuous improvement initiatives in processes and systems

Research, documentation, reporting and technical writing

Managing department projects; oversee overall operations and special and interim projects of the Shared Services Department

Employee engagement and training & development

Internal and external communications

Project planning

Project simulation

Oversees the overall department projects and activities

* Provides proficient management and support to SSD Director