Job Description

Company Overview

The Fitness Group is the UK's leading fitness education training provider, dedicated to supporting students worldwide in gaining internationally accredited qualifications in the health and fitness sector. We value excellence and are committed to fostering a dynamic and inclusive workplace.

Summary

We are looking for a motivated and highly organised

Administrative Coordinator

to join our growing team in Dubai. This role is critical to ensuring the smooth delivery of our education programmes across the UAE and wider Middle East, while also providing support to our UK operations when needed.

You will be responsible for coordinating course logistics, managing learner registrations, liaising with tutors and venues, and ensuring students have everything they need to succeed. The ideal candidate will have excellent communication skills, strong organisational ability, and a passion for supporting learners in their education journey.

Key Responsibilities

Learner Support and Administration

Act as the first point of contact for learner queries across the UAE and UK, ensuring professional and timely support. Process registrations, payments, and certifications, maintaining accurate student records in CRM systems. Issue joining instructions, course materials, and certificates. Provide administrative support to ensure all learners are fully prepared for their programmes.

Programme Coordination

Book and confirm venues for courses, workshops, and exams across Dubai and the wider region. Liaise with freelance tutors and assessors to coordinate schedules and delivery. Support compliance with awarding bodies (Active IQ, REPs UAE, etc.), ensuring all processes are accurate and up to standard. Prepare course-day logistics, including attendance sheets, certificates, and resources.

Stakeholder Engagement

Maintain clear communication with learners, tutors, and venues to resolve any issues quickly and effectively. Build positive relationships with partners and suppliers to support ongoing programme delivery.

Sales & Enrolment Support

Support the sales team by processing new student enrolments. Provide prospective learners with accurate information on programmes and services when needed. Assist with promotional activities and campaigns led by the sales and marketing teams.

Who We Are Looking For

Strong organisational skills with experience in administrative or coordination roles, ideally within education, training, or fitness. Excellent communication skills and the ability to build strong relationships with learners and stakeholders. Ability to multitask, prioritise, and remain calm under pressure. Confident with Microsoft Office / Google Workspace; CRM experience is an advantage. Fluent in English; Arabic is a plus. Passionate about education and helping learners succeed.
Job Type: Full-time

Pay: AED6,000.00 - AED7,500.00 per month