A combination of responsibilities related to handling financial transactions and entering data into computer systems. : 1. Processing payments: Accepting cash, credit/debit cards, or other forms of payment from customers and ensuring accurate transactions. 2. Operating cash registers: Using point-of-sale (POS) systems to calculate and record transactions. 3. Providing customer service: Assisting customers with inquiries, resolving issues, and ensuring a positive shopping or service experience. 4. Maintaining cash drawer: Balancing cash registers at the beginning and end of shifts, reconciling discrepancies, and ensuring accurate cash handling. 5. Issuing receipts: Providing customers with receipts for their purchases or payments. 6. Handling returns and exchanges: Processing returns, exchanges, or refunds according to company policies. 7. Compliance: Ensure compliance with financial regulations, internal controls, and company policies. 8. Tax preparation: Assist in tax preparation, including gathering necessary documentation and providing support during tax audits. 9. Financial software: Utilize accounting software and systems to manage financial transactions, generate reports, and streamline processes. Support Services: * Assist in basic administrative tasks, including filing, photocopying, scanning, and mailing documents. * Distribute incoming correspondence and packages to relevant staff members. * Run errands outside the office, such as delivering documents or obtaining office supplies. * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside and out so that you can answer questions. * Processing orders, forms, applications, and requests. * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues as necessary. * Providing feedback on the efficiency of the customer service process. * Managing a team of junior customer service representatives. * Ensure customer satisfaction and provide professional customer support. * English Proficiency is a must. * Provide general administrative support to ensure efficient office operations. * Manage and organise office files, documents, and records. * Must have knowledge in UAE VAT Filing * Manage payroll * Receive and process invoices and billing statements * Petty cash handling * Manage general accounts payable and accounts receivable duties * Manage ledgers and ensure accurate financial record keeping Job Types: Full-time, Permanent Salary: AED1,500.00 - AED1,800.00 per month