About the Company

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. To monitor customer\xe2\x80\x99s adherence to the agreed credit terms, credit limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly, monthly and quarterly reports and when asked by the supervisor. To ensure accounts of defaulters are reported to Senior Collection Manager.

About the Job

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. To monitor customer\xe2\x80\x99s adherence to the agreed credit terms, credit limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly, monthly and quarterly reports and when asked by the supervisor. To ensure accounts of defaulters are reported to Senior Collection Manager.

Key Accountabilities

Follow-up and Recovery

• Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these files and plan his work program and priorities. Verifies additional information from Senior Collection Manager or Sales Manager regarding the customer. Classifies the customers to determine the given credit facility of each customer and discusses collection and debt plan with the Senior Collection Manager.
• Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts and expresses. Explains company\xe2\x80\x99s policy with regards to the subject and the consequences if the debt is not settled on time.
• Follow up with assigned customers to settle debts on time and ensure the signed agreement between business units and assigned customers are in line with company\xe2\x80\x99s credit policy.

Job Responsibilities

• Monitors customer\xe2\x80\x99s adherence to the agreed payment terms and devises immediate regularization option should there be any default. Informs the customer prior to such defaults and reminds them terms and conditions he agreed and signed. Asks the customer immediate correction of his payment status otherwise coordinate with the senior to take further actions.
• Provide the customer with missing documents such as (invoices, PDN, Credit note) to compete the payment process on time.
• Monitor the payments with customers who exceed the credit period time & have a new agreement with corporate sales & report it to senior in case of not paying.

Collection Management

• Receives company\xe2\x80\x99s bank statements on daily basis and unidentified all the payment with details and send it to cash office. Ensure all submitted allocations to cash office are correctly remitted to customer accounts and inform the senior in case of long overdue debts collected.
• Identify cash payments from corporate customer and send it to cash office to create receipt and allocated in same day.
• Applies receipts to proper customer on daily basis invoice.
• Receives cheque from customers, gives the customer a temporary receipt of cheque collection and submitted to cash office with customer details.

Minimum Requirements

• Bachelor\xe2\x80\x99s degree in business administration, accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language
• Public relations, interpersonal and negotiation skills.

ADNOC