Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Account Manager-Cash Management Services to join our Cash Services team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope: The Account Manager is responsible for overseeing and managing all aspects of outsourced businesses i.e. outsourced Tellers & Cash Deposit Centre (CDC) Operations. This includes manpower management, customer SLA & relationship, performance monitoring and continuous improvement initiatives. The Manager outsource operations will have a strong understanding of human resources principles, experience in managing remote teams, and the ability to build and maintain positive relationships with both internal and external stakeholders.
Financial

• Develop and implement a comprehensive outsourcing strategy aligned with business objectives
• Ensure the optimal utilization of resources
• Plan and submit the departmental budget, including CAPEX, OPEX, and personnel staffing, to strategically allocate resources and support departmental goals

• Identify and address the unique needs of key decision-makers at both existing and potential clients by providing customized and impactful solutions
• Conduct regular performance reviews with customers and address any service-level agreement (SLA) violations
• Act as a mediator to resolve conflicts within the team, fostering a positive and productive work environment

• Oversee the day-to-day management of outsourced operations, including performance monitoring, issue resolution, and escalation management
• Develop and implement key performance indicators (KPIs) to track staff performance and identify areas for improvement
• Collaborate with Recruitment team to ensure the recruitment, selection, and onboarding of qualified and suitable staff
• Oversee the daily cash reconciliation of CDC & Tellers sites. Ensure timely and accurate completion of all reconciliations
• Maintain accurate records of staff information, including attendance, performance data, and other relevant documentation
• Ensure compliance with all relevant regulations and industry standards

• Identify and implement process improvements to optimize outsourcing operations and reduce costs
• Leverage system tools, solutions, and best practices to proactively identify opportunities for improving service levels and delivering exceptional value to our customers
• Continuously seek input from team members, recognizing and respecting their diverse perspectives and motivations

• 5+ years of experience in managing Outsourcing Operations or a related field
• 3+ years of managerial experience in managing High Net Worth (HNW) Customers
• Minimum Bachelor's degree in HR/Business
• Strong understanding of human resources principles, labor laws, and employment regulations
• Excellent communication, interpersonal, and negotiation skills
• Proficiency in advanced MS Suite applications
• Proficient in conflict resolution, critical thinking, and decision-making skills

Transguard Group