Job Description

Role Overview

We are looking for an experienced

Account Manager & Customer Service Specialist

to join our team. The ideal candidate will be a

native Arabic speaker

with strong communication skills, proven experience in managing client relationships, and the ability to deliver exceptional customer service. This role requires balancing account management responsibilities with hands-on customer support, ensuring client satisfaction, retention, and long-term growth.

Key Responsibilities

Manage and develop strong relationships with key accounts, acting as the main point of contact. Provide excellent customer service by handling inquiries, issues, and requests promptly and professionally. Identify opportunities to upsell and cross-sell products or services to existing clients. Collaborate with internal teams (sales, marketing, operations, and technical support) to ensure client needs are met. Monitor account performance, track customer feedback, and prepare regular reports for management. Support new client onboarding and ensure a smooth transition from sales to account management. Maintain accurate records of interactions and account activities in CRM systems. Represent the company with professionalism in Arabic and English communications (written and verbal).

Qualifications & Skills

Business Administration, Marketing, Communications, or a related field. Proven experience (2+ years) in account management and/or customer service roles.

Native Arabic speaker

, with strong proficiency in English (French is a plus). Excellent communication, negotiation, and interpersonal skills. Strong organizational skills with the ability to manage multiple accounts simultaneously. Customer-focused mindset with problem-solving ability and attention to detail. Proficiency in CRM software and MS Office tools.
Job Type: Full-time