Job Description

Job Title Account Manager

Description

At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.This position is eligible for remote employment, it will exclude the following locations: Alaska, Arkansas, Colorado, Hawaii, Mississippi, South Dakota, West Virginia, and Wyoming.We are currently seeking an Account Manager, College Sales to join our team!Our Account Managers play a critical role on our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, whether it's getting instructors access to a test bank, getting an invoice corrected, or helping arrange training for an English department. Our Account Managers bridge the gap between our sales reps and our customer support team. They try to anticipate instructor and administrator needs before they arise so every Macmillan customer has a great experience. That means Account Managers sometimes deal with complex customer service issues, acting as a project manager and navigating multiple internal departments with or on behalf of our customers. Our Account Managers work closely with a group of field sales reps, and are responsible for the ongoing success of the existing business in the assigned territory. Teamwork, collaboration, communication, are all keys to succeeding in this position. The primary goals of this position are to support existing business and to identify new sales opportunities within an assigned territoryResponsibilities include but are not limited to: Identify and develop sales leads for the field sales team to generate new business opportunities in the higher education markets.Assess and respond to individual instructor needs by listening, understanding, overcoming obstacles, linking features to benefits, and providing ideal solutions that best meet the needs of the customer.Gain in-depth product knowledge of titles assigned to the Account Development team and their digital platforms, as well as maintain broad knowledge of competitive markets and sales techniques.Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines.Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.Develop and maintain productive customer relationships and generate repeat business with existing customers.Coordinate with various groups within the company to support sales efforts and growth, working with the sales team in identifying potential customers through calls, email and campaigns.Lead seasonal priorities and initiatives necessary to drive sales growth. What we're looking for: Bachelor's Degree, or equivalent combination of education and experience.Knowledge of MS Office.Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.Position requires periods of close concentration, must lift 35lbs. of books for mailing projects, must be able to sit for long periods, must be able to concentrate in busy environment.Previous sales experience desirable.Experience with Salesforce as a CRM preferred. Previous Higher Education experience a plus. BenefitsRegular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. Competitive pay and bonus planGenerous Health Benefits (Medical, Dental, Vision)Select dependent on location of role: Contributions to your 401k retirement account through Fidelity (US) Generous paid time off, sick time, discretionary days. and paid holidays (Cesar Chavez Day, Juneteenth, Indigenous People's Day, and more!)Employee Assistance Program, Education Assistance Program100% employer-paid life and AD&D insuranceAnd much more! Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany. We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

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