A key member of a growing Facultative Reinsurance Client Servicing team, working alongside sales and broking colleagues in our Facultative Dubai team, our global network offices, our direct clients and our operational team in Mumbai. There will be the opportunity for remote home working, alongside the more traditional office-based role.

We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies and local Dubai insurers.

Role

Client Relationship Management:

Work on assigned New Business, Renewal placements and clients to complete the following activities, under supervision of the Lead Broker:

• Pipeline population and updates into CRM, as advised by Lead Broker
• Create and maintain placement file on Electronic Filing System/Document Management System (DMS)
• File all pertinent information related to assigned placements
• Conduct DFSA (Dubai Financial Services Authority) onboarding of new clients
• Conduct Know Your Customer checks (KYC) refreshers as and when required
• Log requests on Service Hub for Mumbai Placing & Billing Team to prepare MRC\xe2\x80\x99s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
• Coordinate with Mumbai Placing & Billing (P&B) Team on queries, errors, revisions etc.
• Share all documentation produced by Mumbai P&B with the Lead Broker
• Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries
• Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries
• Evaluate Organisation setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly, including due diligence (KYC) where required
• Coordinate with central KYC and Sanctions Teams on queries, errors, revision etc.
• Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested, and submit to Lead Broker
• Escalate open issues to Lead Broker throughout the placement process and particularly at Quote to Client, Firm Order and Evidence of Cover stage to avoid any breaches
• Be the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently, and escalating to Lead Broker when required

Requirements

• Relevant academic qualification or equivalent experience
• Relevant professional qualification or equivalent experience, with the ability to translate knowledge and experience into recommendations to add value to the business
• Proven expertise across a variety of risk and insurance products and services, or deep expertise in a narrower area
• Excellent organizational skills and understanding of inter-departmental dependencies
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers.
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Good communication skills, negotiation and influencing skills in English
• Experience of working with and adhering to processes and systems to support client service delivery

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2 Live video interviews with hiring managers
• Stage 3: Offer and onboarding

WTW is an equal opportunity employer

Willis Towers Watson