The Role A key member of a growing Facultative Reinsurance Client Servicing team, working alongside sales and broking colleagues in our Facultative Dubai team, our global network offices, our direct clients and our operational team in Mumbai. There will be the opportunity for remote home working, alongside the more traditional office-based role. We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies and local Dubai insurers. We are an integral part of the end-to-end client servicing function, beginning with the discussions with our clients to establish their reinsurance requirements alongside our brokers, through to the completion of the reinsurance product. This can take the form of face-to-face meetings or conference calls with the client, as well as the reinsurance market, to tailor a structured reinsurance programme to meet our clients’ needs. We work closely with the brokers during the process to assist them with the co-ordination of the placement at all stages, keeping the client up to date on progress. We are an agile working team and utilise the skills we have to fulfil the clients’ requirements. The role encompasses regular client and underwriter contact, via all available communication methods. Principal Accountability

• Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business.

Principal Duties/Responsibilities Client Relationship Management: Work on assigned New Business, Renewal placements and clients to complete the following activities, under supervision of the Lead Broker:

• Pipeline population and updates into CRM, as advised by Lead Broker
• Create and maintain placement file on Electronic Filing System/Document Management System (DMS)
• File all pertinent information related to assigned placements
• Conduct DFSA (Dubai Financial Services Authority) onboarding of new clients
• Conduct Know Your Customer checks (KYC) refreshers as and when required
• Log requests on Service Hub for Mumbai Placing & Billing Team to prepare MRC’s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
• Coordinate with Mumbai Placing & Billing (P&B) Team on queries, errors, revisions etc.
• Share all documentation produced by Mumbai P&B with the Lead Broker
• Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries
• Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries
• Check Market Security and TOBA (Terms of Business Agreement) status of markets being proposed and advise to Lead Broker
• Ensure Market Security Status (including non-approved market letters, fact sheets) are informed to the Lead Broker
• Populate market appraisal information by use of FMA (Fair Market Appraisal) tool/Market Appraisal Sheet
• Evaluate Organisation setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly, including due diligence (KYC) where required
• Coordinate with central KYC and Sanctions Teams on queries, errors, revision etc.
• Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested, and submit to Lead Broker
• Escalate open issues to Lead Broker throughout the placement process and particularly at Quote to Client, Firm Order and Evidence of Cover stage to avoid any breaches
• Be the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently, and escalating to Lead Broker when required
• Coordinate and Complete end-to-end process for Non-Technical Endorsements
• Support Lead Broker with Technical Endorsements (same as for new or renewal placements)
• Ensure adherence to Group policies, procedures and all regulatory requirements.
• Support the delivery of end-to-end ongoing client service, throughout the life cycle of a clients’ policy, adhering to standardised policies, procedures and service standards.
• Understand and apply the business unit policies and procedures.
• Communicate effectively with colleagues where appropriate to maximise service delivery levels.
• Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
• Support the implementation of any new processes/procedures that are put in place.
• Any other duties commensurate with position or level of responsibility.

The requirements

• Preferably bachelor degree or equivalent, or industry knowledge/experience.
• Proven track record of delivering high levels of client service.
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, and (re)insurers.
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Good communication skills, negotiation and influencing skills in English
• Experience of working with and adhering to processes and systems to support client service delivery.

WTW is an equal opportunity employer