Job Description

Location
Doha, Qatar
Experience
5-7
Job Type
Outsourcing


GHASSEN AMRI




Summary Workshop Assistant with extensive experience in managing car detailing services, team supervision, and quality assurance. Holding a Bachelor's degree in Mechatronics Engineering and a Certificate in Electro-mechanical Engineering, with notable academic achievements and hands-on internship experience.




Education Sep/2014 - July/2018 Bachelors in mechatronics engineering


Higher Institute of Technological Studies - Tunisia. Graduated top 10% in the mechanical engineering department. Awarded the Thomas Jefferson Scholarship to study in the United States as an


international exchange student. Designed, and manufactured a Rotary beam testing machine as my end of studies project.


August/2016 - May/2017 Certificate in Electro-mechanical Engineering


Davidson County Community College - USA. Made it to the Dean's list with a 3.8 GPA Internship with LEGGET & PLATT on which I worked on bed frames CAD designing


and resistance testing.


Experience Feb/2024 - Till now Workshop Assistant, Transparency (car detailing and protection services)- Qatar


Supervised a team of technicians to deliver premium car detailing services to customers. Ensured high quality work and quick delivery. Booked, registered and managed customer appointments. Communicated with the customers about the estimate service duration and prices. Performed vehicle inspections to note down all pre-existing damages on the vehicles. Performed quality inspections during and after the technicians' work. Handled all complaints and closed them in alignment with our company policies and


standards. Collaborated with external car dealerships to exchange referrals and promote each other. Collaborated with marketing team to launch online campaigns. Organized and approved on technicians' vacations and annual leaves. Attended auto events and expos to network and introduce our brand in the market.



June/2021 - Jan/2024 Sales Specialist, Vitoria trading and contracting, Doha - Qatar


Established and maintained relationships with construction firms, contractors, architects, and project managers.

Provided on-site technical support and troubleshooting to ensure project success. Developed and implemented sales strategies to penetrate the construction market and


achieve sales targets. Worked closely with estimating and project management teams to ensure accurate and


competitive pricing. Monitored project progress and addressed issues that arise during the execution phase. Ensured compliance with industry standards, regulations, and client specifications. Conducted market research to identify trends, competitor activities, and potential growth


areas in the construction sector.


From March/2019 - March/2021


Call center agent, Abdullah Abdulghani & bros - Qatar Managed large amounts of inbound and outbound calls in a timely manner. Followed communication scripts when handling different topics Identify


customers' needs. Clarified information, researched every issue, and provided solutions and


alternatives to customers. Seized opportunities to upsell products when they arise. Kept records of all conversations in our call center database in a comprehensible way.




Skills: Technical:


o Microsoft Office: Word, Excel and PowerPoint. o CRM: Autoline. o Graphic Design: Photoshop & Canva. o Mechanical Engineering CAD: SolidWorks. o Coding: Arduino, JavaScript, HTML.


Soft: o Sales and Customer satisfaction. o Friendly and a team player. o Excellent and clear communication. o Punctual. o Leadership. o Management. o Time management.



Languages: Arabic, English, French and German.











Skills
Trouble Shooting, Inspection, Technical Skill, Technical Support, Technical Skills