Job Description

Job Summary (in List Format):
- Oversee daily operations of the workshop to ensure efficiency and high-quality standards.
- Manage and lead a team of technicians, ensuring work is performed safely and to required standards.
- Schedule and prioritize tasks and jobs based on customer requirements and operational needs.
- Ensure availability and maintenance of workshop tools, equipment, and inventory supplies.
- Coordinate with the Sales team, purchasing department, and other stakeholders to meet customer demands and ensure timely job completion.
- Maintain a clean, safe, and organized workshop environment, enforcing safety protocols and compliance with company policies.
- Keep accurate records of workshop activities, including work orders, job costing, and invoicing.
- Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.
- Promote and sell service agreements to customers.
- Share responsibility with the service manager for workshop P&L and assigned service area performance.
- Handle warranty claims and ensure technical staff receive relevant training.
- Requires a Bachelor's degree in business management or related field, with at least 5 years' experience in marine workshop management.
- Must possess strong leadership, organizational, communication, and computer skills, with knowledge of marine engines and components.

Skills Required