Job Description

Job Purpose:

The Workplace (Facilities) Coordinator will be responsible for the daily execution of account level technical services opportunities to expand contract scope.

Essential Duties and Key Responsibilities:

Establish clearly defined and measurable service output to meet client business needs Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations Maintain standards of service against business process & SLA

Manage Staff

Develop and cross train staff to create a multi-skilled resource base Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary Monitor performance output of supplier's staff against formal contract and Service Level Agreement (SLA's) taking relevant/corrective action to resolve any delivery inefficiencies Maintenance of staff discipline Training plans approved Code of conduct upheld Improvement plans in place

Security Management

Ensure compliance with client and business security standards Monitor security systems and procedures

Manage financial performance

Monitor contract performance against budgets. Establish ongoing budget requirement capable of supporting both client and business objectives Develop suitable initiatives capable of ensuring client savings and business profits Track expenses against forecasts / budget Identify and inform of potential expense exposure Identify and implement potential savings Comply with procurement standards Effective inventory control

Maintenance Systems

Manage PPM (preventative planned maintenance) for site equipment Ensure adherence to PPM standards Ensure compliance to Regulatory requirements

Health and Safety

Establish & maintain awareness of both business and client Health & Safety policies, procedures & legislation Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation Identify and inform to potential exposure on safety and environmental act

Manage site technical services

Supply / Control / Maintain / Manage non - production related site equipment which can include

Steam Compressed Air Municipal and borehole water HVAC and Refrigeration Site assets, building and Grounds Electrical equipment Electricity and Generators Handling equipment/hoists Dock levelers Waste water and effluent Steam and condensate reticulation

Manage and Control 3rd Party suppliers

Catering Cleaning Security Ensure 3rd Party Suppliers comply with delivery requirements Supplier Performance measures completed

Projects

Feasibility study Project plan (mechanical) Implementation of project plan Track expenses against the budget Technical support

Reporting

Operations Finance EHS SLA

Skills/Experience/Aptitude

Computer & MS Office Proficiency English speaking, and ability to read and write in English. Communication excellence (Internal & External) Strong interpersonal, leadership and people management skills Accounting and finance skills 3-5 years in a maintenance or facilities management role 3rd Party supplier management PPM Maintenance / Engineering Strategic management and planning Corporate EHS strategy, standards and requirements Security standards ISO 9001 maintenance of buildings Customer Service orientation (Service Excellence) * Proactive