Job Number 23142785
Job Category Rooms & Guest Services Operations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

W Dubai \xe2\x80\x93 The Palm is a place to experience life, to open doors, and open minds. We share our guests\xe2\x80\x99 passions to explore their free-spirited nature and provide them the space to do so. If you\xe2\x80\x99re ready to be a part of it, then we invite you to explore a career with W Hotels.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels\xe2\x80\x99 work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

About the role * Welcome Desk Agent job is not just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

• No matter what position you are in, there are a few things that are critical to success \xe2\x80\x93 creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts \xe2\x80\x93 to get it right for our guests and our business each and every time.

About you

• Communication
• Listening
• Beverage Knowledge
• English Language Proficiency
• Positive Demeanor
• Integrity
• Dependability
• Upselling Skills

Main Responsibilities

• Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
• Verify and adjust billing for guests.
• Accommodate requests for room changes when possible.
• Assign room according to guest request and preferences whenever possible.
• File guest paperwork or documentation.
• Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
• Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
• Ensure rates match market codes and that any exceptions are documented and include an explanation.
• Sell a room/accommodation to guests without reservations based on availability.

What we can offer you

• A highly competitive salary
• Service charge
• Free meals on duty
• Free transportation to and from JVC
• Marriot discounts worldwide on food, beverage and stays for all associates
• Other local benefits
• Free accommodation with pool and fully equipped gym
• Free utility bills including 5G Wi-Fi, gas and water
• Career progression within Marriott properties
• Recognized qualifications and development opportunities
• 30 days\xe2\x80\x99 vacation leave
• Yearly Flight Allowance T&C applied
• Relocation support
• Fully covered medical insurance
• Laundry Facility

W Hotels\xe2\x80\x99 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\xe2\x80\x99re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\xe2\x80\x99 passions to life. If you are original, innovative, and always looking towards the future of what\xe2\x80\x99s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott