Company description
Job Requisition ID: 131442 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Job description
About the Role You have the ability to evaluate creative solutions and give clear feedback. You prioritise and organise own work to make the most efficient use of time available. You set and implement plans and follow up goals. You have the ability to effectively juggle multiple projects at one time. You want to create a better life for many individuals at their homes. What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• Minimum 4years experience in eCommerce and web merchandising methods.
• Background of online marketing tools and ability to follow up and analyse online sales (source codes, campaign codes, basket analysis, aov, etc.).
• Ability to clearly demonstrate financial awareness and think of terms of profit, loss and added value.
• Insight and knowledge of the IKEA product range and sales steering methods (3 Aces and 1 King, etc.).
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• A solid grasp of user-centred design, testing methodologies & usability and accessibility requirements
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders.
• A clear understanding of the importance of user-centred design
• Understanding of IT and processes that can support and develop business
• Understanding of all aspects of the IKEA multichannel shopping experience
• Keeping up to date with competitor information and market trends.
• Experience in stakeholder and change management
• Good reading, written & spoken English
• Good reading, written & spoken Arabic
• Computer skills and high proficiency in Microsoft Office applications.

About You You are responsible to develop sales in an efficient and effective way in all media in order to attract more customers to come more often and buy more. This is achieved by optimising our sales priorities, commercial activities and ensuring the right forecasts for our total offer. The main responsibilities are developing and executing sales steering, selling the IKEA way, range grouping, pricing, range management and launches. This ensures an enjoyable, convenient and successful shopping and buying experience, which leads to increased sales and sustained long-term profitability.

• Continually merchandise the IKEA website in the most optimal way, take care of strategic products including 3 Aces and 1 King, and price and volume products so that they are strongly promoted across the website.
• Actively trade the website, review sales performances and react accordingly. Use the website to understand all the various aspects that affect the customer's online journey. Ensure that website visitors can search, find, choose and buy in an optimal way.
• Know the global IKEA priorities, the IKEA product range, the national market and competition, and work to support commercial activities and the commercial calendar, which will convert more visitors to customers and generate repeat visits.
• Seek and identify business opportunities that will grow sales and improve gross profit by analyzing market trends and benchmarking with other eCommerce operations.
• Work actively with the online product range, monitor performance and continually develop range frame options to maximize sales.
• Optimize presentation and the sorting and filtering of online products to maximize all sales opportunities by being the product range specialist. Present the product range online in a commercial way to encourage customers to buy more by making it easier for them to find the right products and solutions.
• Create recommendations for sales steering and the most relevant and commercial cross selling, up selling and add on opportunities, and applying these techniques to the most appropriate positions online.
• Seek feedback from online customers to learn from their online browsing behaviors and shopping experience.
• Optimised layout of product listing page based on commercial priorities and desired user experience.
• Follow up on digital merchandising performance and share insights to secure successful add on sales.
• Reflect the life at home knowledge from the local market in the range presentation the IKEA way.
• Give feedback on how to improve the online experience for visitors and customers.
• Co-ordinate the creation and delivery of all weekly, monthly and bi-monthly reporting, specifically providing insights and analyses across eCommerce metrics packages.

Qualification
About Al-Futtaim Retail Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference… About Al-Futtaim IKEA GROWING TOGETHER... We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.