Job Description

Financial


Process warranty claims processing through a digital interface between dealer management system and manufacturer's warranty portal


Ensure claims accuracy so that the claims are approved from manufacturers on time


Ensure claims rejection ratio to the least (below 1%)



Strategic Implementation


Evaluation of digital warranty documents to be in line with manufacturer's warranty policy and procedures


Ensure on time digital warranty repair approval to the branches


input the requirements to the management for the implementation of the digital warranty system enhancement


Monitor and ensure all agreed KPIs


Business Development


Process recalls campaign repair claims on time


Customer Journey


Process goodwill Claims from the branches to the manufacturers for maximum support This is to assist in enhancing Customer experience and retention


Stakeholder Management


Co-ordination with support departments (IT, Parts & CRM) in resolving the related concerns on warranty queries


To establish & enhance communication with Principals to resolve warranty related concerns


Involve and support with required assistance to third party appointed by manufacturers during Warranty Audits or reviews



Learning & Growth


Ensure completion of assigned trainings on time


Ensure regular Review with branch staff and assist them with necessary updates on warranty policies and procedures


Review the need of training and report to the management with required trainings


Enhance communication with the manufacturers on the required support



Policies, Procedures and Corporate Governance


Compliance to Nissan and AAC Warranty Audit standards


Compliance to product campaign completion ratio


Maintain storage of warranty claim parts with inventory control in line with AAC and Principal guidelines


Support in internal audits at regular intervals across branches



The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time

Educational Qualification

( Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)

Diploma/Bachelor of Engineering in Automobiles

Work Experience

(Consider work experience requirement to do the job; x of years, )

Minimum 7 years with 3 years similar position

Competencies

(Consider certain technical skills to do the job, Analytical Skills, Persuasives , Strategic Thinking etc)

Strong knowledge of Automobiles and its functionalities


Thorough knowledge of all service functions


Analytical skills

Languages

Good written and verbal communication skills in English