Processes warranty claims on a timely basis for each franchise or distributor.
Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Resubmits all rejected claims promptly or receives authorization to write them off.
Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
Arranges for parts to be shipped to the factory or distributor or to be scrapped.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factories recalls and bulletins.
Assists with body shop warranty claims as needed.
Verify eligibility criteria as per manufacturer policies.
Communicate with manufacturers, vendors and customers regarding warranty issues.
Coordinate with vendors for replacement parts and repairs.
Respond to customer inquiries about warranty coverage.
Qualification & Skills required:
Any Bachelors degree or diploma or technical school
Dealership experience
Experience in working as Warranty coordinator or administrator
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
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