Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Key Responsibilities:
Guest Service Excellence:
+ Greet guests warmly, escort them to their table, and ensure their comfort during their dining experience.
+ Provide detailed menu explanations, offer recommendations, and answer any questions regarding the food and beverage offerings.
+ Take guest orders accurately, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.
+ Serve food and beverages promptly, ensuring all dishes and drinks are presented beautifully and meet the resort's high standards.
Service Operations:
+ Ensure cleanliness and tidiness of the dining area at all times.
+ Set up and break down tables for service, ensuring the correct arrangement, settings, and ambiance.
+ Maintain knowledge of daily specials, promotions, and new menu items to assist guests in making informed choices.
+ Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.
Guest Relations:
+ Address guest inquiries, resolve concerns, and ensure satisfaction during their visit.
+ Handle guest feedback with professionalism, ensuring any complaints are swiftly addressed and escalated when necessary.
+ Maintain a professional and courteous demeanor at all times, ensuring guests feel valued and welcome.
Team Collaboration:
+ Work as part of a team to ensure smooth service flow during busy times.
+ Assist other waitstaff and management as needed, supporting colleagues to ensure efficient service delivery.
+ Attend staff meetings, training sessions, and participate in any development programs to enhance your skills.
Health & Safety:
+ Ensure all health, safety, and hygiene regulations are followed.
+ Maintain clean workstations and practice safe food handling procedures in line with local regulations.
Upselling & Revenue Generation:
+ Proactively suggest additional items to guests, including appetizers, wines, and desserts, in order to maximize revenue.
+ Offer personalized service that enhances the guest experience and encourages repeat visits.
Qualifications
Previous experience in a similar role, ideally in a luxury hotel or fine dining establishment.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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