Job Description

Customer Service & Interaction

- Greet and seat guests in a friendly and courteous manner.

- Present menus and provide detailed information about menu items, including ingredients and preparation methods.

- Take food and drink orders accurately and relay them to the kitchen and bar staff.

- Check in with guests periodically to ensure satisfaction and address any concerns or special requests.

- Handle guest complaints and concerns with professionalism and a positive attitude.

- Provide exceptional customer service to create a welcoming and pleasant dining experience

Food and Beverage Handling

- Serve food and beverages to guests in a timely manner.

- Ensure that all food and drink items are prepared and served according to restaurant standards and safety guidelines.

- Assist with the setup, service, and breakdown of buffet stations, if applicable.

- Provide recommendations and upsell menu items when appropriate.

Order Management

- Accurately process and manage orders using the restaurant's point-of-sale (POS) system.

- Ensure that orders are delivered to the correct table and verify that all items are included.

- Monitor and manage the flow of service to maintain efficiency and guest satisfaction.

Table Maintenance

- Set up and clean tables before and after guest use, including arranging utensils, napkins, and condiments.

- Ensure that dining areas are clean, organized, and properly stocked with necessary items (e.g., glassware, cutlery).

- Reset tables quickly and efficiently to accommodate new guests.

Collaboration and Communication

- Work closely with kitchen staff, baristas, and other team members to ensure smooth operation and high-quality

Service.

- Communicate effectively with team members to coordinate service and address any issues that may arise.

- Participate in team meetings and training sessions to stay informed about menu changes, service standards,

and operational procedures.

Financial Transactions

- Present checks to guests and handle cash or credit card transactions accurately.

- Process payments and provide change or receipts as required.

- Ensure that all financial transactions are recorded correctly and securely, and address any discrepancies promptly.

Compliance and Safety

- Follow all health and safety regulations, including proper food handling and sanitation practices.

- Adhere to restaurant policies and procedures, including those related to dress code, behavior, and punctuality.

- Report any hazards or unsafe conditions to management immediately.

Inventory & Administrative Tasks

- Assist in managing and replenishing inventory of tableware, utensils, and condiments as needed.

- Report any shortages or issues with supplies to the supervisor or manager.

- Update guest information and maintain accurate records of orders and payments.

Follow established procedures for opening and closing duties, including cash handling and securing the dining area

Qualification :

Any graduation or related certification to Hospitality

Experience :

1+ years of experience in a related field

Training

: Certification in Food Safety

Skills

Previous experience in a similar role

Excellent communication and interpersonal skills

Ability to work efficiently in a fast-paced environment

Strong attention to detail and problem-solving skills

Ability to handle multiple tasks and prioritize effectively

Must be able to work flexible hours, including evenings, weekends,

and holidays.

Job Type: Full-time

Pay: AED2,500.00 - AED2,800.00 per month