Job Description

Position Title:

Waiter / Waitress (Turkish / Arabic Speaker)

Department:

Food & Beverage / Service

Reports To:

Restaurant Supervisor / Restaurant Manager

Location:

Dubai

Job Type:

Full-time

Job Summary

The

Waiter/Waitress

is responsible for providing exceptional guest service by ensuring a welcoming atmosphere, accurate order taking, and efficient service delivery. This role requires fluency in

Turkish and/or Arabic

to effectively communicate with guests and enhance their dining experience. The ideal candidate has a passion for hospitality, strong interpersonal skills, and attention to detail in maintaining service excellence.

Key Responsibilities1. Guest Service

Greet guests warmly and escort them to their tables. Present menus, provide detailed information on menu items, and offer recommendations when appropriate. Take accurate food and beverage orders and ensure timely delivery to guests. Ensure guest satisfaction by checking in during meals and addressing requests or concerns promptly. Maintain a high level of service consistency and professionalism throughout the guest experience.

2. Communication & Coordination

Communicate effectively with kitchen and bar staff to ensure orders are prepared correctly and delivered on time. Liaise with team members to maintain smooth service flow during peak hours. Use bilingual skills (Turkish/Arabic and English) to assist and engage with diverse guests.

3. Service Standards & Cleanliness

Follow established service standards and brand guidelines. Ensure tables, service areas, and dining spaces are kept clean and organized. Assist with table setup, resetting, and clearing as per restaurant standards. Maintain personal grooming and uniform standards in line with company policy.

4. Sales & Upselling

Promote daily specials, signature dishes, and beverages to enhance guest experience and maximize sales. Suggest additional items or upgrades to guests in a courteous and professional manner.

5. Compliance & Safety

Adhere to all health, safety, and hygiene regulations. Ensure compliance with food handling and sanitation procedures. Report any maintenance issues, safety hazards, or incidents to the supervisor immediately.

Qualifications & Skills

Previous experience as a Waiter/Waitress in a restaurant, cafe, or hotel environment (1-2 years preferred). Fluency in

Turkish and/or Arabic

, with good command of English. Strong customer service and communication skills. Positive attitude, teamwork-oriented, and ability to work in a fast-paced environment. Basic knowledge of POS systems and order-taking procedures. Flexible to work in shifts, weekends, and public holidays as required.

Key Competencies

Guest-focused and service-oriented Excellent communication and interpersonal skills Team collaboration and adaptability Professional presentation and grooming Cultural awareness and hospitality mindset
Job Type: Full-time