Description

Waiter/ess - All Day Dining - Jumeirah Beach Hotel

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai\'s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad\'s Kids Club, Talise\xe2\x84\xa2 Spa, and direct complimentary access to Wild Wadi Waterpark\xe2\x84\xa2 for all guests, the hotel continues to redefine the holiday experience.

About the Job:

An opportunity has arisen for Senior Waiter/ess to join the F&B team at Jumeirah Beach Hotel.

The purpose of this role is to attend to guests by welcoming and seating them. Cater to their requirements by taking food and beverage orders, specializes in serving food, using a fork and spoon, from platters directly to the guests\' plates at the table. Communicating the orders to the kitchen effectively, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks etc. in line with Jumeirah standard operating procedure. Responsible for cashiering.

The main duties and responsibilities of this role:

Handling Guests

Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu

Assist guests by explaining how various menu items are prepared, describing ingredients, and cooking methods, where applicable

Be aware of allergy information on menu items and inform guests where needed or inquired.

Inform guests of daily specials or special items/promotions not listed on menu.

Check customer\'s identification to ensure they meet alcohol legal age requirements or requirements as per local law.

Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request.

Deliver and serve food, using a fork and spoon, from platters directly to the guests\' plates at the table. Use established food handling and serving techniques as per Jumeirah standard.

Responsible for cashiering service such as generating bills from the MICROS system/ presenting guests with fully supported bills or accounts that can be settled by pay approved method, including, and not limited to advance payment, credit/debit card payments, local and foreign currency.

Responsible for overseeing operations of section of the restaurant. Get feedback from the guests on the food and beverages and services offered.

Able to assist in other areas of restaurant such as answering telephones or dealing with guest enquiries on food and beverages, specially of the day and restaurant theme.

Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders.

Prepare/Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning.

Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service.

Ensure that high standard of personal hygiene and grooming are strictly observed and followed.

Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service.

Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual

Develop and maintain positive working relationships with others; support team to reach common goals.

Handle guests\' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found

Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence

Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.

About you:

The ideal candidate for this position will have the following experience and qualifications:

At least 2-3 year of experience as a waiter/waitress in a luxury hotel

Higher Secondary School certificate or Country specific certification

Basic Food and Hygiene Training

Diploma in Hotel Management

Strong communication and interpersonal skills.

Strong customer service orientation.

Adaptability and appreciation of cultural diversity

Team Player with accuracy and attention to detail

Reliable, Honest and Sincere showing high level of energy.

Exposure of handling telephone enquiries associated with Food and Beverage

Exposure of handling Micros Cashiering system

Basic Computer Knowledge

Proficient in English (Read/Write/Speak - Essential)

Knowledge of additional language (Desired)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 894

Apply Before 03/31/2023, 02:44 PM

Locations Umm Suquim 3, Dubai, AE

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