• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed in any of the F&B department within the hotel.

• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.

• Communicate to the guest and provide assistance with their queries.

• Work as a team to get all the job tasks completed in any given time.

• Observes guests and ensure their satisfaction with the food and service.

• Promptly respond to the guest with any additional request.

• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Properly open and pour wine at the tableside.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the resort.

• Must have some familiarity with basic cooking knowledge.

• Help other areas of the restaurant such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the front office / accounts department.

• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

• Close the shift on the POS terminal.

• Other tasks that are assigned

• Excellent communication skills in English, both written and verbal

• Trustworthy with attention to detail and high levels of accuracy in their work

• Pro-active and energetic with a positive can do attitude

• Ability to multi-task with prioritization skills

• Knowledge of the products/items selling in the outlet

• Proficient in the use of Micros

Delma Group