Job Description

Our company is looking for waiter/ waitress who will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a positive dining experience for guests.

Key Responsibilities

Greeting and Seating Guests

: Welcome customers upon arrival, escort them to their tables, and provide menus. Explain daily specials or promotions and answer initial questions about the restaurant or menu.

Taking Orders

: Listen carefully to customer orders, provide recommendations, and input orders accurately into the point-of-sale (POS) system. Relay any special dietary requirements or allergies to the kitchen.

Serving Food and Beverages

: Deliver food and drinks promptly, ensuring orders are accurate and meet presentation standards. Regularly check on tables to refill drinks and meet additional needs.

Ensuring Guest Satisfaction

: Monitor customer satisfaction throughout their meal, address complaints or issues gracefully, and provide solutions or escalate concerns to a manager when necessary.

Processing Payments

: Present the bill to guests, handle cash and credit card transactions accurately, and provide correct change or receipts.

Maintaining Cleanliness

: Ensure tables are clean and tidy when guests arrive, assist in cleaning dining areas, and restock service areas as needed.

Required Skills and Qualifications

Customer Service Skills

: Excellent interpersonal skills to provide a positive dining experience and handle customer inquiries effectively.

Communication Skills

: Ability to communicate clearly with customers and kitchen staff to ensure accurate order fulfillment.

Multitasking Abilities

: Capability to manage multiple tables and tasks efficiently in a fast-paced environment.

Attention to Detail

: Ability to remember complex orders and follow dietary restrictions.

Physical Stamina

: Capability to stand and move around for long periods, carry heavy trays, and perform tasks quickly.
Job Types: Full-time, Permanent