Job Description

Freelance Service Captain & Sales Ambassador (Winter Pop-Up)

Project:

Shohar -- premium winter desert restaurant & shisha lounge

Engagement:

Freelance / Seasonal (Oct 15 - Jan 15)

Location:

Ras Al Khaimah

Hours:

4:00 pm - 1:00 am (shifts/roster)

About the role

We're hiring a

charismatic, sales-driven front-of-house pro

to lead guest experience on busy winter nights. You'll host, upsell, and orchestrate service across ~40 tables, creating a warm, witty atmosphere while

hitting agreed daily revenue targets

(food, drinks, shisha, desserts).

What you'll do (key responsibilities)

Own the floor:

greet, seat, and manage guest flow; coordinate with FOH/BOH and shisha team.

Drive sales:

proactive table touches, menu storytelling, bundles/upsells (e.g., premium shisha, hot chocolate special, dessert pairings).

Set the vibe:

keep energy high, be naturally

funny (appropriately witty)

, read the room, and build regulars.

Quality & speed:

ensure courses land on time; handle VIPs, large groups, and recover service hiccups fast.

Payments & tech:

handle POS, split bills, Apple/Google Pay; support social/QR ordering as needed.

Standards & safety:

uphold hygiene, shisha safety, and brand guidelines; close-of-day cash/tip recon.

Reporting:

end-of-shift sales summary vs targets; guest feedback & hit-list for the next day.
Must-have qualifications

3-5+ years

premium casual or upscale lounge experience in the UAE (shisha venue experience is a big plus). Documented

upselling success

(e.g., +15-30% check uplift, high dessert/shisha conversion).

Bilingual:

English required;

Arabic

strongly preferred.

Charisma & humor:

warm presence, tasteful banter, confident on a busy floor. Strong menu knowledge (grill, Arabic mezze, specialty beverages) +

shisha flavors & etiquette

. POS proficiency; calm under pressure; excellent grooming & professional conduct.

Right to freelance

in the UAE (freelance permit/visa) and, if required locally, valid food handler/health card.
Nice-to-haves

Basic content skills (comfortable on camera for IG stories/live moments). Event/entertainment coordination exposure (DJs/oud players/crowd moments). Driver's license and own transport.
KPIs & targets (aligned before start)

Daily revenue target

per shift (tables x occupancy x avg bill).

Attachment rate

targets: desserts, premium shisha, specialty hot drinks.

Guest satisfaction

: repeat-visit invites captured, complaint recovery score.

Speed & accuracy

: ticket times, voids/comps kept minimal.
Schedule & compensation

Contract:

Freelance, Oct 15 - Jan 15 (peak season).

Pay:

Competitive day rate

+ tiered commission

on net sales (with weekend accelerator).

Bonuses:

Hitting stretch revenue goals; social referrals converting to bookings.

Perks:

Staff meal, uniform elements, transport allowance (as agreed).
Job Type: Contract
Contract length: 3-5 months

Pay: AED1,500.00 - AED2,500.00 per month