Job Description

Job description:

We are looking for a friendly, customer-focused team member with experience in the UAE F&B industry. The ideal candidate will deliver excellent service, maintain high hygiene standards, and ensure smooth daily operations.

Key Responsibilities:

Warmly welcome and assist customers upon entry and exit to ensure a positive experience. Follow the company's established sales and customer service procedures. Handle phone orders accurately and ensure timely and correct deliveries. Provide excellent customer service to achieve maximum satisfaction. Maintain high standards of personal grooming and hygiene as per company policy and UAE health regulations. Prepare and serve a variety of beverages--from basic to specialty drinks--while staying updated on industry trends. Assist in food preparation and service, ensuring all items are presented hygienically and professionally. Guide customers through menu selections and answer any questions regarding ingredients or options. Promote and upsell menu items and new products to customers. Properly package orders for takeaway or delivery. Process payments accurately, handle cash and card transactions, and operate the POS system efficiently. Manage cash drawers--counting, reconciling, and ensuring correct change at the start and end of each shift. Maintain accurate transaction and sales records. Support dining operations as a waiter/waitress when required. Process returns and check items for quality and accuracy. Set up and restock counters as needed to ensure smooth service flow. Monitor and record inventory, assist with stock replenishment, and maintain updated stock lists. Ensure cleanliness and sanitation of the counter, service area, and equipment at all times. Assist in cleaning and storing glassware and utensils properly. Report any maintenance or repair needs to the supervisor. Maintain a customer database and support marketing or loyalty initiatives. Escalate operational concerns or customer issues to the supervisor or management promptly. Handle customer feedback and complaints in a professional manner, resolving issues within authority limits. Perform other related duties as assigned by the management.
Can join immediately and should have UAE experience F&B industry. Preferable cancelled visa, visit visa & with own visa

Job Types: Full-time, Permanent, Contract

Experience:

Waiter: 2 years (Preferred)
License/Certification:

EFST Certificate (Preferred)
Job Types: Full-time, Permanent, Contract