Job Description

Job Title:

Remote Account Manager - Voice, VoIP & SMS

Company:

Wikcom Ltd

Location:

Remote (Global applicants welcome)

Job Type:

Full-Time | Remote | Flexible Hours

About Us:

Wikcom Ltd is a dynamic telecommunications company providing high-quality

Voice and VoIP services

,

SMS messaging

, and

custom software development

, as well as

cloud infrastructure solutions

. With a strong presence in global telecom markets, we serve carriers, enterprises, and technology partners with a commitment to innovation, reliability, and seamless communication.

Position Overview:

We are seeking an experienced and self-driven

Account Manager

to join our team and manage our

Voice, VoIP, and SMS

wholesale and enterprise accounts. The ideal candidate has strong industry connections and a solid understanding of telecom routes, A-Z termination, carrier negotiation, and account relationship management.

Key Responsibilities:

Manage existing wholesale and enterprise accounts for Voice, VoIP, and SMS services Identify and onboard new carriers, aggregators, and enterprise clients Negotiate rates, deals, and bilateral agreements with Tier 1 and Tier 2 partners Monitor traffic quality, route performance, and revenue margins Collaborate with NOC and tech teams to resolve service issues promptly Generate and analyze usage and performance reports to support business growth Attend industry events (virtually or in person) to maintain and grow your network

Requirements:

2+ years experience in telecom, specifically in Voice/VoIP and/or SMS account management Strong understanding of VoIP routing, CLI/non-CLI traffic, SMS A2P/P2P Knowledge of telecom industry terms (e.g., on-net, off-net, TDM/SIP, grey routes, wholesale billing, etc.) Excellent communication and negotiation skills Proven ability to work independently and remotely across time zones CRM experience and proficiency in Excel or telecom billing/reporting tools

Preferred Qualifications:

Existing network of carrier or SMS aggregator contacts Experience with tools such as Salesforce, PortaOne, VOS, or similar Background in cloud services or software development is a plus

What We Offer:

100% remote work with flexible hours Competitive salary + performance-based incentives Opportunity to grow within a global telecom company Supportive and collaborative team environment Exposure to advanced telecom and cloud technologies

How to Apply:

Submit your CV and a short cover letter detailing your experience in VoIP/SMS account management. Candidates selected for interviews will be contacted within one week of applying.

Job Type: Full-time

Experience:

* Telecommunications (VoIP/Voice): 1 year (Preferred)